I was in our local Tesco Express a short time ago, buying some Penguin bars. They were on offer: Buy One, Get Two Free. (Yes, really.) Now, I'm partial to a Penguin and a Rocky Bar with a cup of tea in the afternoon at work - yes, one of each, thanks very much. I was fresh out of Penguins, so this evening's offer was too good to resist.
At the self-service checkout I scanned the six packs. £1.82 came up with each beep. Clubcard scanned. Beep. Subtotal £10.92. So far, so expected. Six times £1.82 is £10.92, and I know that the discounts are applied when I press "Finish and pay".
I press. Total to pay: £3.50. Three pounds fifty? I mentally calculate how much it should be. Twice £1.82 is £3.64, so Tesco is undercharging me 14p! I can't see any catch, so I insert my tenner, collect the £6.50 change, and study the receipt.
MCVITIES B1G2F .... -£7.42
This time the error is in my favour, but how often does it work against the customer?
I think I'll visit tescocomments.com as invited to on the receipt and tell them. I don't suppose they'll ask me for the 14p back.
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